19 December 2016

2017 - The year of enhanced intelligence in customer service

Posted in General

Artificial Intelligence (AI) is a very broad term, applying to everything from machine learning to driverless cars and the Siri application in iPhones. The term is relative to its time and application. For businesses, it means practical software applications that enable  greater efficiencies, productivity and most importantly, customer service excellence.

In its many guises, AI has been one of the biggest technology trends of the last year. Momentum for adoption of AI has steadily been growing as more case studies come to light. In fact, in the coming years it is predicted that investment in smart machines will be a top five priority for over 30% of CIOs globally. So who is investing in AI software and what are they investing in?
 
Our latest online posting on My Customer online addresses the top three 'Intelligent' trends for business in 2017.