Kuoni, part of Der Touristik (UK) Ltd are the world's largest independent supplier of global tourism products to the travel industry, with annual revenues in excess of £450 million. The company serves a worldwide network of clients, employing over 1700 travel professionals throughout 25 global offices, 700 of which are based in its London head office and financial centre.

The company's exploitation of technology and the internet aided in its rapid growth. With the internet, the average value of bookings decreased, but the volume of bookings increased significantly. Each booking meant handling many transactions involving multiple currencies and multiple languages which provide every aspect of tours, including hotels, travels, tour and hospitality. The complexity of each booking, which combined with the sheer volume of suppliers (well in excess of 20,000 per day) involved in the process worldwide tourism was becoming a significant issue.


On a busy day, inSTREAM™ streamlines and automates the handling of over 20,000 global travel documents, including invoices from over 180 countries in up to 40 different languages directly into the company's global finance system, JD Edwards.

Benefits Achieved

  • 74% reduction in average transaction costs
  • 70% of all invoices handled without manual intervention
  • 86% reduction in invoice processing time
  • Improved customer service

  • "The real differentiator for me is inSTREAM's ability to deal with a hugely complex environment."

    Bill Keneally, Chief Financial Officer, Kuoni
  • "Celaton exceeded our expectations. An average 74% reduction in transaction costs and £1.45 million operational savings in 12 months."

    Alistair Holt, Financial Systems Manager, Gullivers Travel Associates