Customer Service

customer service prcoessing automation Delivering exceptional customer service can enable organisations to achieve significant competitive advantage and improve reputation, however, it can be one of the most difficult areas to do deliver on. Organisations are faced with constantly changing customer expectations, increased service and quality demands and achieving more with less.

Deliver better service faster with intelligent automation solutions.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers and employees received by email, attachments, social media, fax, post, paper and other electronic data streams. inSTREAM applies sophisticated algorithms including AI, machine learning, natural language processing and sentiment analysis to streamline labour intensive clerical tasks and decision making across varied functions such as correspondence, claims and contact centre interactions.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process.

It’s intelligent automation, but to our customers, it’s the best knowledge worker they ever hired, and it means increased productivity, ability to scale on demand, compliance and better service.


Specialised AI's for:

  • Enquiries & Complaints
  • Contact Centre
  • Correspondence
  • Claims & Compensation

Customers who applied inSTREAM to their processes achieved:

  • Real-time understanding of meaning & intent
  • Improved customer experience
  • Competitive advantage
  • Improved efficiencies
  • Reduced costs


  • "inSTREAM is now a fundamental part of our customer service process."
    Christian Clarke, Head of Customer Relations, Virgin Trains
  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse

    Example Case Studies