inSTREAMTM

Celaton inSTREAMTM is an enterprise-class, ready-to-deploy, machine learning platform that applies artificial intelligence and machine learning to streamline processing of the plethora of information that flows in to organisations every day from customers, suppliers and employees by post, paper, fax, email, attachments, social media and other electronic data streams.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and monitoring the actions and decisions of humans in the process. It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance

 

 


inSTREAM Features

Capture & Normalise Data

Captures & normalises incoming information received by post/paper, fax, (built in OCR handles image conversion), email, attachments, social media, web forms & other electronic data streams.

Understand Meaning & Intent
Learns the pattern of content to understand meaning & intent, examining the content and data as a whole & with the benefit of previous experiential knowledge.
Recognise & Extract Key Data
Learns the pattern of unstructured content to recognise & extract key data. Dynamically builds references to key data by monitoring the actions of operators who collaborate with the process.
Verify & Enrich Processed Data

verify & enrich the extracted data with additional data referenced in other information systems, private and public sources of data.

Determine & Execute Outcomes

Execute outcomes based on all information gathered & using previous experience, learnt knowledge & business rules.

Send Personalised & Appropriate Responses

Learns to suggest or submit the most appropriate & personalised response based on understanding of processed information.

Monitor Tasks & Transactions

Monitors everything you need to know that matters in every transaction in real-time through flexible wallboards & reports.

Integrate with line of business systems

 Seamlessly integrates with business applications such as Oracle, SAP, Dynamics, Blue Prism, UiPath, NICE and many more.


inSTREAM 'Skills'

inSTREAM’s Artificial Intelligence (AI) is not a single wide ranging, all-purpose capability but a collection of vertical specialist AI’s designed to carry out individual tasks really well. These specialist AI’s are referred to as ‘Skills’ and they’re designed to learn things like enquiries, claims, invoices and complaints, interpreting, understanding and processing them in the unique way that our customers want them too.
 
inSTREAM can learn from historical data that organisations have already processed (often called training data) but unique to inSTREAM is its ability to continuously learn through the natural consequence of processing and monitoring the actions and decisions of people who are involved in the process.
Customer Service

Enquiries
Complaints
Correspondence
Claims & Compensation

Claims

First Notification
Claims & Compensation
Invoices incl. Multi-line
Receipts

Finance

Invoices incl. Multi-line
Statements
Remittance
Receipts

Sales

Sales Orders
Receipts
Order Requests


Supervised Learning

Supervised learning or “human in the loop” is an essential function for inSTREAM ‘Skills’ to learn and gain confidence. When confidence is low, inSTREAM refers the transaction as an exception to human operators and learns from their actions & decisions and in the way they respond to questions about each transaction. With every exception confidence improves, continuous optimisation is achieved and this means that the need for human intervention is reduced.


Integrations

inSTREAM integrates directly with many different line of business systems and services to enable a streamlined interconnected process. Methods such as Web Services, API, email, file import and structured file export can be applied to achieve:

  • Capture of data into inSTREAM
  • Interconnectivity & exchange of data with 3rd party systems
  • Upload of structured data to 3rd party systems

NICE Systems
Blue Prism
UiPath
Kofax Kapow

  • Microsoft
  • Oracle
  • SAP
  • Plus many more ...
  • Adobe
  • Microsoft
  • IBM
  • Plus many more ...
    • Sage
    • Salesforce
    • Zoho
    • Microsoft Dynamics