Customer Service

customer serviceDelivering exceptional customer service can enable organisations to achieve significant competitive advantage and improve reputation, however, it can be one of the most difficult areas to do deliver on. Organisations are faced with constantly changing customer expectations, increased service and quality demands and achieving more with less.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers, and employees received by email, social media, fax, post, paper and other electronic data streams. It’s machine learning, but to our customers, it’s the best knowledge worker they ever hired, and it means better customer service, compliance, and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.


Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & Compensation

Customers who applied inSTREAM to their processes achieved:

  • Real-time understanding of meaning & intent
  • Improved customer experience
  • Competitive advantage
  • Improved efficiencies
  • Reduced costs


  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse
  • "inSTREAM is now a fundamental part of our customer service process."
    Christian Clarke, Head of Customer Relations, Virgin Trains

    Example Case Studies