Dixons Carphone

Founded in 1989, The Carphone Warehouse Group PLC is the largest independent retailer of mobile communications in Europe with over 2000 stores in 19 countries.

To stay at the front in a dynamic and rapidly moving industry, the company provides an innovative approach to service and constantly develops new ideas and services for its customers, utilising the most effective technology to streamline processes and reduce costs.


Celaton's technology and operational support services are used extensively throughout all of Carphone Warehouse's worldwide offices to streamline and automate the handling, process, workflow and delivery of over 40 critical document centric work streams in operations including; Customer Service, Accounts Payable, Legal, HR, Mailroom, Banking & Treasury.

Benefits Achieved

  • 70% reduction in operational costs
  • 83% reduction in process time for customer cash back claims
  • Improvement in customer experience
  • Clarity and visibility of processes

  • "Celaton's purchase to pay solution delivers complete control and visibility across our business."

    Bruce Marson, Director Shared Services, Carphone Warehouse
  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse