Applicants need to provide a long list of documents and information to be considered for employment. This not only includes their application form but also their CV, right to work, Visa, Passport, ID documents, proof of address, medical certificates and more. They may also be required to complete a written examination. All these documents are an essential part of the applicant process but results are required rapidly, especially when they determine if an applicant should be considered for further assessment or interview.
How it works
By post
With our inSTREAM™ Client Software you can receive and scan these at your premises (wherever they are). It’s easy to configure with a scanner and you can upload all HR related documents directly into your inSTREAM™ Service Platform. Alternatively (or as well as..) this task can be outsourced to our Service Centre and we can process them for you. We can collect your these from your premises or directly from your local Royal Mail sorting office. We can also arrange for a PO box to enable them to be delivered directly to the Service Centre. Whatever you choose, your documents will be handled within our highly clinical and automated Service Centre. We’ll handle the receipt of post, opening, preparation and scanning of all documents (and materials) and upload them for processing into your inSTREAM™ Service Platform.
On-site
Unlike other inbound information streams we realise that HR, especially recruitment events require a service that requires our automated technology to be where the applicant is. That’s why we provide an out-tasked document handling service that comes to you. This enables you to carry out mass recruitment and assessment at locations outside of your company location. Suitable applicants can be identified rapidly but more important, unsuitable applicants can be eliminated quickly to avoid unnecessary time and costs.
By Email, Fax
Claims and related documents received by email(& attachments), fax and electronic data streams can be processed directly into your inSTREAM™ Service Platform.
Regardless of whether they were received on paper, email or fax they all become secure electronic transactions when they are handled by inSTREAM™. The first step in processing each document is to recognise it and apply the business rules to process it. inSTREAM™ is smart enough to recognise content and to handle accordingly. This typically means automatically identifying the employee or applicant and any key data that is required. If inSTREAM™ cannot guarantee the accurate handling of the transaction then it requests the assistance of an operator. This ‘Resolution handling’ step can be carried out by your own staff, our Service centre staff or a 3rd party organisation using inSTREAM™ Client software anywhere in the world. You can even leverage part time workers who can operate from their own homes.
Decision Making
By immediately identifying each transaction, priority can be given to important claims or correspondence that need attention and routed to decision makers by their preferred media such as email, mobile, web or even within your current ERP system. Regardless of their location and whatever their preference, they have the ability to take appropriate action quickly. At all times, the entire process follows your business rules.
Response handling
A document or correspondence may trigger other actions that involve a response to them by post, email, fax or mobile message. inSTREAM™ follows your business rules to carry out these actions and keeps a compliant audit trail of all the actions taken.
Data Delivery
inSTREAM™ ‘feeds’ Guaranteed Perfect Input to your line of business systems. This may be one or many systems such as HR System, CRM or ERP system.
Digital Records Storage
Every document and correspondence, along with a complete audit trail can be automatically stored as part of the process within inSTREAM™. These documents and data can be accessed directly from within your systems or by authorised users via their web browser. They are available for as long as your business rules define and can be retrieved by word or phrase just as easily as if were search ‘Google’.
Visibility
Your business rules are adhered to and every aspect of your process is managed and monitored by inSTREAM™ which provides real-time views and performance against service level agreements. Regardless of whether you monitor progress in real-time, inSTREAM™ maintains a detailed, and auditable record of every steps, ensuring compliance and data integrity.