Davies Group ensures business success with Celaton

When handling insurance claims is the life blood of your business then there is absolutely no room for error – particularly if your clients are most of the major UK insurers including companies like Churchill, Admiral and Zurich.

This was the challenge faced by the Davies Group when they decided to vastly improve the way they handled claims through the use of the latest technology available on the market: “It wasn’t something we could do by trial and error. It had to work from day one and it had to work well” said Giles Fellingham, Operations Manager.

The company had just been through a management buy-out and the new team was determined to use technology to become a better business: “The way we handled claims was all too slow. We needed something that could dramatically reduce the manual intervention currently required but without having to change our existing process. If we were going to change, then it needed to be an easy change.” It was Celaton’s inSTREAM™ that was chosen for this vital piece of work. Giles is delighted with inSTREAM: “It’s immense; it’s made a huge difference.”

Mark Grocott, Head of Operations for Claims Management has been very impressed: “Insurance claims handling is the life blood of the Davies Group and there is a great deal of trust vested in Celaton and their technology. Their approach enables us to work with them in a flexible way that leverages the greatest value for the business. Their cloud based technology has proved to be immensely powerful and means that we can easily scale to handle the forecast increase in claim volumes as we grow”.

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