Your inSTREAM™ account can be setup within a day but it typically takes 2 – 3 weeks to ‘go-live’ with your inbound information streams.

After the ‘go-live’ date, inSTREAM™ fees are charged on a monthly basis and reflect the amount of transactions being processed and the complexity of each transaction. Fees start from just a few hundred pounds per month.

When you do something often enough you become pretty good at it. The first thing we can do is to provide you with a visual map of your process. This is often the first time that the end to end process is seen and an opportunity to realise the total cost of transaction.

With your current process mapped out in a visual way, we can easily show you where the process can be automated and where it can be streamlined. The efficiency, visibility and compliance benefits that we show are the things that we promise to deliver, guaranteed.

We talk about ‘Automating’ when a process requires no human intervention. We talk about ‘Streamlining’ when a part of a process cannot be 100% automated and requires some level of human interaction. inSTREAM™ is exceptionally good at utilising the minimum amount of human intervention required.

Size doesn’t matter. You’ll see some high profile names in our customer list but even the processes that we automate for them range from small local projects to enormous global work streams. inSTREAM™ is designed to streamline and automate the ‘in-flight’ process of any inbound information stream.

That’s good news. inSTREAM™ is designed to streamline and automate the inbound information streams that will eventually find themselves stored in a document management system. inSTREAM™ can integrate with all the industry standard DM systems, but if you don’t have one or you want to keep your processed documents in a different place then the Digital Asset Management function of inSTREAM™ is ideal.

You can do this on your premises, we can do it for you in our Service Centre or a blend of the two options, it’s your choice. Our inSTREAM™ Client Software makes it easy for your staff to scan and upload your daily post directly into your inSTREAM™ Service Platform. Alternatively, we can collect your post from your office locations every morning or directly from your local Royal Mail sorting office. We can also arrange to have specific items of post sent to a PO Box which comes to our Service Centre directly.

Humans learn from experience. The more they do something the better they get at it. This is how inSTREAM™ works too.

It learns to handle each transaction better the more it does. When post, paper is scanned and uploaded to inSTREAM™ or received by fax or email, the first thing that inSTREAM™ does is to recognise the document and apply your business rules to process it. inSTREAM™ is smart enough to know what each document type is by looking for unique references within the document. If it cannot guarantee the decision it has to make then it asks for assistance from any of the operators who are logged into inSTREAM™. The operators don’t realise it but every action that take to assist each transaction educates inSTREAM™ more and therefore minimises the need for human intervention. This means that less humans are required, the more transactions are received.

Yes, inSTREAM™ enables outsourcing to be a seamless and highly effective tool. As an example, an outsourced document scanning company can scan documents into inSTREAM™. inSTREAM™ will process these documents ‘in the cloud’ and deliver Guaranteed Perfect Input into your line of business systems. However, if any human intervention is required to assist in the process, this can be handled by an outsourced company who could be located anywhere in the world. The important thing to note is that the information being securely processed within inSTREAM™ at all times.

The short answer is NO but you need to get that approval in writing from HMRC before you destroy them. Many of our customers have done just that. Everything that inSTREAM™ handles for you can be automatically retained in a secure and compliant environment. This includes the original image format and audit information. If HMRC or your auditors need to find any transaction its a simple ‘Google search’.

Documents and information that are received by emails (and attachments) can be received directly into inSTREAM™. You could easily setup and have your suppliers email invoices to an address that is automatically forwarded into inSTREAM™.

Ask us about a process efficiency check. When you do something often enough you become pretty good at it. The first thing we can do is to provide you with a visual map of your process. This is often the first time that the end to end process is seen and an opportunity to realise the total cost of transaction.

With your current process mapped out in a visual way, we can easily show you where the process can be automated and where it can be streamlined. The efficiency, visibility and compliance benefits that we show are the things that we promise to deliver, guaranteed.

The security of your information is critical to us at Celaton and our inSTREAM™ technology, our tier 3 Data centres and Service Centres have to stand up to the tightest scrutiny. We regularly have to demonstrate this to our customers who are regulated by FSA, Offcom and Sarbanes Oxley.

Yes, inSTREAM™ can simultaneously exchange and deliver information with these and many other systems. It may be that your processes demand that inSTREAM™ gathers information from one system to validate it before delivering other information to another system. Working with two ERP systems has been successfully implemented when one of our customers migrated from one system to another over the course of a year.

In almost all cases the short answer is NO. inSTREAM™ can be deployed without any of your IT resources involved. When it becomes necessary for inSTREAM™ exchange information with your line of business systems, this can be done in a ‘none-invasive’ way.

No, inSTREAM™ operates ‘in the cloud’. However, if you want your staff to scan and upload paper based information into inSTREAM™, or you want them to assist with indexing then we can provide our Client Software to make it easy and secure.

Yes, User Access level security prevents this.

Yes, authorised users can be located anywhere in the world. inSTREAM™ User Access Security defines what, when and how they can work with a process. As an example, an operator can login to inSTREAM™ through the inSTREAM™ Client Software and assist with specific transactions.

They’re simply different terminology. “Cloud” seems to be the newer term for the same technology. Many companies use “Software as a Service” when referring to this concept for business use or specifically, in reference to Hosted applications

Yes, regardless of the level of automation, your business rules will be applied ‘to the letter’. If this requires your line managers to give their approval before any transaction is approved they can do this via the web, email, SMS…whatever is the preferred method.

We are very keen to answer your question, contact us or call our Customer Service team on 0844 2458000 and we’ll do everything we can to help.